Politique d'expédition

This Shipping Policy applies to all the products purchased on aurapuzzle.com

Aura puzzle  is committed to delivering the product in perfect condition at the address indicated by the customers on the checkout page.

In order to optimize delivery, we thank the customers for indicating an address in which the order can be delivered within normal business hours.

For security reasons, aura puzzle will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

TRANSIT, HANDLING & ORDER CUT-OFF TIME:

Transit time is (5 to 14) Business Days (Monday to Friday)
Handling time is (1-4) Business Days (Monday to Friday)
Order cut-off time will be 12:AM (UTC+01:00) Central European Standard Time (Zurich).

SHIPPING COST is included

Switzerland: CHF0.00

United States$0.00

Delivery Terms:
We use DHL express  to deliver the product.

SHIPMENT TRACKING

Aura puzzle provides the tracking numbers once they are available and the shipment has been made. Once the order is shipped, a notification will be sent to the email address you provided at the time of purchase. It will contain a tracking number so that you can trace your order to your door.

DELAYS

Aura puzzle is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, Aura puzzle is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturdays, Sundays, or Holidays.

UNDELIVERED PACKAGES

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned to the corresponding post office and the customer must pick it up from there.

WRONG DELIVERY ADDRESS

Aura puzzle will not take charge, or make returns for lost or undelivered packages, for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses, at the time of purchase.

SECURE DELIVERY ADDRESS

Aura puzzle recommends customers provide a secure delivery address, for example your home or place of employment. Aura puzzle is not responsible for lost or stolen parcels if customer address is wrongly provided .

SHIPPING COMPLETED

Each delivery is considered completed from the moment in which Aura puzzle makes the product available to the buyer, which is materialized through the control system used by the courier company.

CONTACT INFORMATION

If you have questions or concerns about this Shipping Policy, please reach out to us through our Contact Us page or email us at contact@aurapuzzle.com

Customer Support: 24/7-

Phone: +41 76 567 12 22

Email: contact@aurapuzzle.com

Address: Route des Acacias 34, 1205 Geneva, Switzerland.